Job opening

Customer Support Manager

Marketing · Chennai, Tamil Nadu, India · 8 Years Experience

Job Description

We are looking for a Customer Success Manager who has experience working closely with PreSales/Sales and development teams & has worked with Customer/Vendor Onboarding.

 

The person :-

  • Will be the main point of contact for Product support to handle licensing, support and renewals.
  • Should have experience working with the commercials and agreements
  • Should be able to manage end customer directly if required
  • Should have worked with billing and support platforms.
  • Should have good understanding/working knowledge of software development/testing nuances.
  • Should have good verbal and written communication skills with the ability to work with technical and non-technical groups.
  • Should be able to monitor Service Level Agreements and Time to First Response goals and report issues as they arise
  • Should ensure that customer cases are handled with the highest technical aptitude and customer service tone
  • Should manage the day-to-day interactions with customers internal team
  • Should manage support and license renewals

 

Requirements:-

  • Minimum 8 years exp. in managing Product Operations & Support.
  • Exceptional verbal and written communication skills with the ability to work with technical and non-technical, cross-functional groups.
  • Good understanding/working knowledge of software development.
  • Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently.
  • Successful track record of managing complex projects to deliver technical solutions and achieve business results, positively impacting the customer experience.
  • Proven ability to train and develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders.
  • Strong technical acumen and strong voice of the customer across the project delivery lifecycle.
  • Good experience in analytical, quantitative, communication, and presentations
  • Bachelor degree in Information Technology, Computer Science, or equivalent.
  • You have to be obsessed about customer’s success. All product decisions have to be driven from a user first mindset.

APPLY NOW!

Apply through email

Want to apply? Send an email to rockstars@lumel.com with your introduction and resume attached.

Location

If selected, you will be working from home and expected to travel to our office in Chennai, India when required.

R

Availability

This is a fulltime position. You’re required to work 40 hours spread over 5 days a week.

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