Job opening

Customer Support Manager

Marketing · Chennai, Tamil Nadu, India · 8 Years Experience

Job Description

We are looking for a Customer Success Manager who has experience working closely with PreSales/Sales and development teams & has worked with Customer/Vendor Onboarding.


The person :-

  • Will be the main point of contact for Product support to handle licensing, support and renewals.
  • Should have experience working with the commercials and agreements
  • Should be able to manage end customer directly if required
  • Should have worked with billing and support platforms.
  • Should have good understanding/working knowledge of software development/testing nuances.
  • Should have good verbal and written communication skills with the ability to work with technical and non-technical groups.
  • Should be able to monitor Service Level Agreements and Time to First Response goals and report issues as they arise
  • Should ensure that customer cases are handled with the highest technical aptitude and customer service tone
  • Should manage the day-to-day interactions with customers internal team
  • Should manage support and license renewals



  • Minimum 8 years exp. in managing Product Operations & Support.
  • Exceptional verbal and written communication skills with the ability to work with technical and non-technical, cross-functional groups.
  • Good understanding/working knowledge of software development.
  • Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently.
  • Successful track record of managing complex projects to deliver technical solutions and achieve business results, positively impacting the customer experience.
  • Proven ability to train and develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders.
  • Strong technical acumen and strong voice of the customer across the project delivery lifecycle.
  • Good experience in analytical, quantitative, communication, and presentations
  • Bachelor degree in Information Technology, Computer Science, or equivalent.
  • You have to be obsessed about customer’s success. All product decisions have to be driven from a user first mindset.


Apply through email

Want to apply? Send an email to with your introduction and resume attached.


If selected, you will be working from home and expected to travel to our office in Chennai, India when required.



This is a fulltime position. You’re required to work 40 hours spread over 5 days a week.

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